Frequently Asked Questions
How do I book?
Bookings can be made over the telephone or via the internet on email. A Booking Confirmation will then be sent to confirm the booking with you.
How do I pay?
By cheque, debit/credit card, bank transfer or cash. A deposit of £100 is made after the booking confirmation is received and the balance has to be paid 14 days before departure.
What checks are carried out on the vehicles before departure?
Our driver team and maintenance team carry out a Walk Round Check before departure and our Quality control Manager pre-checks all vehicles before departure.
What checks are carried out on the drivers?
Our Human Resources Department carries out References and DBS Checks on all staff during the recruitment process. We also audit other operators for compliance.
Are the vehicles presentable?
Yes. Our fleet of vehicles go through a comprehensive valeting programme each and every day. Our Quality control Manager pre-checks all vehicles before departure.
Are the drivers uniformed?
Yes. We pride ourselves on having a dedicated team of professionals who are smart and well-groomed with a Corporate Identity within the Industry.
Do you have a lost property policy?
Yes. All vehicles are checked after each and every departure. Lost property is logged and stored and returnable to the customer or available for collection at The Travel Centre.
What differentiates Belle Vue from other Operators?
Reliability. We turn up when we say we will turn up on time every time. Our fleet of vehicles are well maintained and should a vehicle fail at short notice we have back up systems in place.
Plus we are the only Quality Audited Company to ISO9001 Standards.
We also train our team in the universal language of IMA.
Don’t hesitate to contact our team if we can be of any further assistance.
Middleton MS Group
27th May 2015
We hired a coach on 28th May and our driver was Marcus Welby. I just wanted to say how professional he was. He made our members feel at ease, especially the member who was clamped in, in his wheelchair.
I can't stress enough how fantastic he was at his job and I thought you would like some feedback on him.